Refund policy

Return & Refund Policy

Thank you for purchasing our knife sets. We are committed to ensuring your complete satisfaction with our products. Please read the following return policy carefully.

Return Timeframe
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Eligibility for Return
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return
Please contact us first via email at HUNTERDUAL888@yeah.net Note that returns will need to be sent to the following address: [Name:MTX265+Peter  Street: 865 Newark Ave  City: Elizabeth  State：NJ  Zipcode: 07208], We will cover the return shipping costs.

You can always contact us with any return questions at HUNTERDUAL888@yeah.net

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as custom products (e.g., special orders or personalized items). For safety and hygiene reasons, we cannot accept returns on any knife sets that have been used or removed from their original packaging. Please get in touch if you have questions or concerns about your specific item before returning.

The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

If more than 15 business days have passed since we approved your refund and you haven't received it, please contact us at HUNTERDUAL888@yeah.net